How can we help?

If you've lost access to your OlyBet account or wish to reset your password, there are several secure methods you can use. Please follow the instructions below based on your preferred authentication method.

1. Use the "Forgot Password?" function

• • Go to the login page on the OlyBet website https://www.olybet.lv/ 

  • Click on the "Forgot Password?" link.

  • Enter the email address used during registration.

If your phone number has been verified on your OlyBet account:

You will receive an SMS with a 4-digit verification code.

Follow the on-screen instructions to complete the reset process.

2. Log in Using Smart-ID

• Enter your personal identification code and click “Login.”

• A control code will appear on your screen.

• You will receive a Smart-ID notification on your device.

• Confirm by entering your Smart-ID PIN1 to authenticate.

3. Log in via eParaksts Mobile

• Enter your user number and click “Confirm.”

• A screen will appear showing a confirmation code.

• Open your eParaksts Mobile app and enter your PIN1 to authenticate.

4. Log in via eParaksts EID (ID Card)

• Insert your ID card into the card reader.

• A window will appear prompting you to enter your eID PIN code.

• After successful confirmation, your identity will be verified, and you will be able to access your OlyBet account.

What If You No Longer Have Access to Your Email or Phone?

If you cannot access your registered email address or phone number, please contact our support team immediately for assistance.

• Live Chat: Available on our website

• Email: support@olybet.com

To keep your account secure, we strongly recommend changing your password at least every 3 months. Choose a strong, unique password that you don't use on other platforms.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

All deposit methods on OlyBet are generally instant, except for Bank Transfer, which can take up to 24 business hours to appear on your account balance.

In some cases, other deposit methods may take up to 20 minutes to reflect in your gaming account due to various processing factors.

Immediate Actions If Your Deposit Is Missing

If your deposit has not appeared in your OlyBet account within the expected time frame:

1. Wait for at least 20 minutes if you used any method other than Bank Transfer.

2. If you used Bank Transfer, allow 24 business hours for the deposit to appear.

3. If the deposit still does not appear:

   • Contact our support team via online chat or by emailing support@olybet.com.

   • Prepare a proof of payment (PDF format) from your bank for the missing transaction.

Information Required on the Proof of Payment

Ensure your proof of payment includes the following details:

• Your full name and surname.

• Your account number (IBAN).

• Beneficiary's account number (IBAN).

• Payment reference or description.

• Date of the transaction.

How to Obtain Proof of Payment from Popular Providers

If you are unsure how to obtain proof of payment, here are the steps for some popular providers:

• Paysera

• Revolut

• Wise

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

At OlyBet, we offer several methods for withdrawing your winnings, including bank transfers (Bank account IBAN), Skrill, and Paysera. The time required to receive your winnings depends on the chosen withdrawal method and several other factors.

Withdrawal Methods

• Bank Transfers (IBAN)

• Skrill

• Paysera

How Long Does It Take to Process Withdrawals?

Instant Processing

• If your withdrawal request qualifies for instant processing, the transaction will be processed within a few minutes and sent directly to your bank account.

Manual Processing

• If your request does not qualify for instant processing, it will be manually processed during our working hours:

  • Working Hours: Weekdays from 9:00 AM to 4:00 PM.

  • Once processed, the transaction will be sent to your bank account.

24/7 Processing

• E-wallet payments (Skrill, Paysera) and bank transfers over €10 are processed 24/7.

Conditions for Instant Payment Processing

• Withdrawals are processed instantly if they meet the requirements of our instant payment system.

• OlyBet reserves the right to request additional verification, such as:

  • A copy of your identification document.

  • Proof of ownership for the credit card, bank account, or e-wallet linked to your gaming account.

How Long Does It Take to Receive Funds in My Bank Account?

• Once your withdrawal request is processed, a confirmation message will be sent to your OlyBet Messages.

• The actual time to receive funds in your bank account depends on your bank's transaction processing times.

Reasons Why Withdrawals May Take Longer

• First Withdrawal: Your first withdrawal request requires manual approval.

• Different Payment Source: Withdrawals to a different source than the last deposit may require additional review.

• Unmet Wagering Requirements: Withdrawals may be delayed if the wagering requirement is not completed.

• Large Amounts: Withdrawals over €1,000 may require additional confirmation from our finance team.

• Verification Requirements: As part of KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, we may request additional documentation.

• High Transaction Volumes: Peak times or holidays may cause delays.

• International Transfers: These may take longer due to currency conversion and compliance checks.

• Weekends or Public Holidays: Banking operations may be slower during these periods.

• Technical Issues: Ongoing maintenance or technical problems can cause temporary delays.

Will I Receive Confirmation Once My Withdrawal is Processed?

Yes, you will receive a confirmation message in your OlyBet Messages once your withdrawal has been processed from our end.

What if I need to make a Bank Transfer under €10?

• For bank transfers under €10, please contact our Customer Support Team for assistance.

What Should I Do if My Withdrawal is Processing for More than 24 Hours?

• Review the list of potential reasons for delays above.

• Contact our Customer Support Team for further assistance.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

If you wish to add or change your registered bank account number on OlyBet, you have two options depending on your payment method.

Option 1: Automatic Update via Deposit

• Go to the "Deposit" section of your OlyBet account.

• Make a deposit using one of the available bank links.

• The new bank account number will be automatically added to your profile once the deposit is completed.

Option 2: Manual Update via Customer Support

• Use Visa/MasterCard payment or a standard bank transfer method to make a deposit.

• After completing the deposit, send proof of payment to our Customer Support team.

  • Proof of payment should be a screenshot from your online banking.

  • The screenshot must clearly show:

    • Your IBAN account number.

    • Your full name.

• Send the proof of payment to our support email: support@olybet.com.

Please allow for some processing time depending on the current volume of requests.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

Slot volatility, also known as variance or risk level, is a measure of the uncertainty and payout distribution of a casino slot machine. It indicates how often and how much a slot machine pays out to players.

Types of Slot Volatility

High Volatility Slots

• High-volatility slots are characterized by infrequent but significant wins.

• Player Experience: Players may experience long periods of gameplay without winning, but when they do win, the payouts tend to be substantial.

Low Volatility Slots

• Low-volatility slots provide more frequent but smaller wins.

• Player Experience: Players are more likely to receive payouts during gameplay, but individual wins are typically smaller.

How to Choose the Right Slot Based on Volatility

• For Excitement and Big Wins: Choose high volatility slots if you prefer the thrill of big payouts despite the risk of long dry spells.

• For Consistent Wins: Choose low volatility slots for a more steady experience with regular, smaller payouts.

Frequently Asked Questions

What is the difference between high and low volatility slots?

• High volatility slots have less frequent but larger payouts.

• Low volatility slots offer more frequent but smaller payouts.

Can I control slot volatility?

• No, slot volatility is determined by the game’s design and cannot be changed by the player.

How can I tell if a slot is high or low volatility?

• This information is usually available in the game’s information or paytable section.

• On our site, you can also refer to the game description for volatility details.

Are medium volatility slots available?

• Yes, some slots are categorized as medium volatility, providing a balance between frequency and payout size.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

RTP stands for Return to Player, a percentage that represents the average amount of money a player can expect to receive back from their bets over an extended period. 

How RTP Works for Different Types of Slot Games

Classic Slot Machines

• Definition: These are traditional slot machines with no bonus features.

• RTP Example: Sizzling Hot Deluxe has an RTP of 95.66%. 

Slot Machines with Bonus Rounds

• These slots include special features or bonus rounds that offer additional winning opportunities.

• RTP Calculation: The RTP of these games accounts for the potential payouts from the bonus rounds.

• Example: Fruit Party 2 has a bonus round, and the RTP is calculated considering the payout potential of this feature.

Progressive Jackpot Slot Machines

• These slots offer a growing jackpot that increases with every bet placed by players.

• RTP Calculation: A portion of each bet goes toward the jackpot, which may lower the base game RTP slightly, but the total RTP (base game + jackpot) is similar to other slots.

• Example: Lucky Leprechaun is a popular progressive jackpot slot on our site.

Examples of RTP Values

• Money Train 2: RTP of 96.4%.

• Book of Ra Deluxe: RTP of 95.10%.

• Vampire Night (Progressive Jackpot): RTP is slightly lower in the base game due to a portion of bets contributing to the jackpot.

Key Points to Remember

• RTP is Theoretical: It is calculated over millions of spins and does not guarantee specific outcomes in a single session.

• Short-Term Variability: Actual results can vary significantly in the short term due to the randomness of slot machine outcomes.

• Feature Game Impact: If a slot includes a bonus game, the RTP calculation assumes an optimal strategy is used if player decisions are involved.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE

Unfortunately, sometimes this can happen. If your game is stuck or not responding, follow these steps to resolve the issue:

Step 1: Restart the Game

• Close the game completely.

• Reopen the game.

• The game should continue from where it got stuck.

Step 2: Check Your Browser Settings

• Ensure your browser is up to date.

• Clear your browser cache and cookies:

  • For Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.

  • For Firefox: Go to Settings > Privacy & Security > Cookies and Site Data > Clear Data.

  • For Edge: Go to Settings > Privacy, Search, and Services > Clear Browsing Data.

Step 3: Contact Customer Support

If the game is still not working as expected, please contact our Customer Support team via:

• Live Chat: Available directly on our website.

• Email: support@olybet.com

Information to Provide When Contacting Support

To help us resolve your issue quickly, please provide the following information:

• Game Name: The name of the game you were playing.

• Time of Issue: The exact time the problem occurred.

• Description of the Issue: A brief explanation of what happened.

• Screenshot: If an error message appeared, please include a screenshot.

Frequently Asked Questions

Why did my game get stuck?

Games can sometimes get stuck due to network issues, browser problems, or technical glitches.

Will I lose my progress if the game is stuck?

In most cases, your game progress should be saved, and you can continue where you left off after restarting.

How long does it take to resolve game issues?

Resolution time can vary depending on the complexity of the issue, but our support team aims to respond as quickly as possible.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE