What to do if a deposit didn’t reach my OlyBet account?

If your deposit has not appeared in your OlyBet account, it could be due to:

• Standard payment processing times.

• A delay with your payment provider.

• Using a bank account or card where the first and last name do not exactly match the registered name on your OlyBet account.

Important: We only accept deposits from accounts where the account holder’s full name matches the name on the OlyBet account.

Follow the steps below to resolve the issue quickly.

Step 1 – Check the Standard Processing Time

Before contacting OlyBet Customer Support, confirm that enough time has passed for your payment method.

Fast Payment Methods

(Cards, E-wallets, Revolut, Paysera, Wise, SEB, Swedbank)

• Usually processed instantly, but may take up to 20 minutes in some cases.

Special Note for Citadele Bank, Revolut, and Certain Other Banks:

• Check the Valuation date/Clearance Date in your payment confirmation or bank statement.

• The clearance date is the exact date when funds will be credited to the recipient.

• If the clearance date has not yet passed, please wait until that date before contacting support.

Bank Transfer

• Can take up to 24 business hours.

• Note: Weekends and public holidays are not included in the processing time.

• Ensure:

  • All payment details are correct.

  • The payment reference includes your registered OlyBet email address.

  • The transfer is sent to the exact bank account number listed on our deposit page.

If the standard processing time has not yet passed, please wait before taking further action.

Step 2 – Prepare Proof of Payment

If your deposit still has not arrived after the standard processing time, prepare a PDF statement from your bank or payment provider.

The statement must include:

• Your full name (matching your OlyBet account).

• IBAN or account number used for the transfer.

• Date of the transaction.

• Amount of the transaction.

• Recipient name (Olybet Latvia SIA).

• Transaction reference or unique Deposit ID.

How to Get Proof of Payment:

• All banks provide an option to download a PDF file with payment details from online banking.

• If unsure, follow the instructions for your payment provider:

  • Paysera

  • Revolut

  • Wise

Step 3 – Contact OlyBet Customer Support

When your PDF statement is ready:

1. Open OlyBet Chat on our website or mobile app or send an email to support@olybet.com from your registered OlyBet email address.

2. Attach the PDF statement to your message.

Step 4 – What Happens After You Send the Document

• If the funds have already reached our system, Customer Support can credit your deposit immediately.

• If the funds have not yet arrived, the case will be forwarded to our Finance team for processing within 24 business hours.

• If additional information is required, we will contact you directly.

Frequently Asked Questions (FAQ)

Q: What if more than 24 hours have passed and my deposit is still missing?

• Contact Customer Support for a status update. We will check directly with the bank.

Q: What if I do not have a PDF statement?

• Request one from your bank, or download the payment history document from online banking (Paysera, Revolut, Wise).

Q: Why can deposits be delayed?
Possible reasons include:

• Bank security or anti-money laundering (AML) checks – Large or unusual payments may be held for additional verification.

• Technical issues at the payment provider – System maintenance, outages, or failures.

• Incorrect or missing payment reference – Always use the bank link from our deposit page and avoid reusing old payment details.

• Errors or incomplete payment details – Incorrect IBAN, account number, payment reference, or mismatched account holder name.

• Large deposit amounts – May require extra processing or verification checks.

• Intermediary bank processing – Funds may pass through other banks, causing delays.

• Payments made after banking hours – Will be processed on the next business day.

• Weekends and public holidays – Banks may not process payments during these times.

• Bank system issues – Disruptions, software errors, or slow reconciliation between banking systems.

• Settlement system delays – Even if the payment is marked as “sent” by your bank, the receiving bank may still be waiting for it to clear through the settlement system.

Tips for Faster Deposits

• Always use the bank link on our deposit page to ensure correct processing.

• Use faster payment methods (e-wallets or bank cards) whenever possible.

• Be aware that deposits made via certain banks or standard bank transfers may take longer than other methods. For instant crediting, use a bank card.

• Bank transfers made on weekends or public holidays may be processed on the next business day. For faster deposits, use instant bank payments or bank cards.

Important: European Association of Banks – No Operations on European Public Holidays

The European Association of Banks and European banking payment systems do not operate on official European public holidays.

• Bank transfers initiated on these dates will not be processed until the next working day.

• Deposits or withdrawals made during this time may take longer to appear in your account.

Recommendation: Plan your transactions ahead if they might fall on these holidays to avoid delays.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE