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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
What is Brite & Play?
How to re-open my profile?
Am I allowed to register an OlyBet account?
I’m trying to register an account, but it claims my e-mail address is already registered.
How do I open an account?
See all 8 articles

Deposits
What to do if a deposit didn’t reach my OlyBet account?
What should I do if my payment method is not available on the OlyBet?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Can I track my previous deposits?
Are there any deposit fees in OlyBet Casino?

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
Are my winnings taxable?
How do I collect my winnings?
Do you apply taxes on my gambling winnings?
How can I cancel my withdrawal?
See all 7 articles

Promotions and Bonuses
How can I be informed of new bonus offers?
Does OlyBet provide weekly bonuses for existing players?
How do Free Spins work? 
How do Risk-free Spins work? 
How do Insured Spins work? 
How do online casino tournaments work?  

Casino
What is Volatility?
How RTP works for different types of games
My game is stuck, what can I do?
What is Random Number Generator (RNG)
What is RTP?
How are casino games regulated?
See all 12 articles

Sports Betting
Can my betting limits be changed or lifted?
How does a Risk-Free Bet works
How does a FreeBet work?
What types of bets are available to me?
How does the CASH OUT feature works?
What are the minimal and maximal betting amounts?
See all 10 articles

Responsible Gaming
How do I know if I'm addicted to gambling?
How to activate the limits?
How do I change or cancel the limit?
How to activate self-exclusion?

General Questions
Is OlyBet Casino safe to use?
Can I play from any country?
Is there any recommended browser to use the OlyBet’s services?
How do I clear cache and cookies?

Poker
GGPoker basic troubleshooting
How does GGCare & GGCheers promos work?
How to start playing poker at OlyBet?
What’s the difference between regular Hold ‘Em and Short Deck?
How does the Fish Buffet promotion works?