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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
Am I allowed to register an OlyBet account?
I’m trying to register an account, but it claims my e-mail address is already registered.
How do I open an account?
What are the methods of OlyBet account verification?
See all 7 articles

Deposits
What to do if a deposit didn’t reach my OlyBet account?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Can I track my previous deposits?
Are there any deposit fees in OlyBet Casino?

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
Are my winnings taxable?
How do I collect my winnings?
Do you apply taxes on my gambling winnings?
How can I cancel my withdrawal?
See all 7 articles

Promotions and Bonuses
How can I be informed of new bonus offers?
Does OlyBet provide weekly bonuses for existing players?
How do Free Spins work? 
How do Risk-free Spins work? 
How do Insured Spins work? 
How do online casino tournaments work?  

Casino
My game is stuck, what can I do?
How are casino games regulated?
What type of casino games can I play online?
Can I play for free?
Where do I find the rules for a specific game?
The game isn't launching. How can I resolve this?
See all 8 articles

Sports Betting
How does a Risk-Free Bet works
How does a FreeBet work?
What types of bets are available to me?
How does the CASH OUT feature works?
What are the minimal and maximal betting amounts?
What is Superbet?
See all 9 articles

Responsible Gaming
How do I know if I'm addicted to gambling?
How to activate the limits?
How do I change or cancel the limit?
How to activate self-exclusion?

General Questions
Is OlyBet Casino safe to use?
Can I play from any country?
Is there any recommended browser to use the OlyBet’s services?
How do I clear cache and cookies?

Poker
GGPoker basic troubleshooting
How does GGCare & GGCheers promos work?
How to start playing poker at OlyBet?
What’s the difference between regular Hold ‘Em and Short Deck?
How does the Fish Buffet promotion works?