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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
Am I allowed to register an OlyBet account?
I’m trying to register an account, but it claims my e-mail address is already registered.
How do I open an account?
What are the methods of OlyBet account verification?
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Deposits
What to do if a deposit didn’t reach my OlyBet account?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Can I track my previous deposits?
Are there any deposit fees in OlyBet Casino?

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
How do I collect my winnings?
Do you apply taxes on my gambling winnings?
How can I cancel my withdrawal?
Can I track my previous payouts?

Promotions and Bonuses
How can I be informed of new bonus offers?
Does OlyBet provide weekly bonuses for existing players?
How do Free Spins work? 
How do Risk-free Spins work? 
How do Insured Spins work? 
How do online casino tournaments work?  

Casino
My game is stuck, what can I do?
How are casino games regulated?
What type of casino games can I play online?
Can I play for free?
Where do I find the rules for a specific game?
The game isn't launching. How can I resolve this?
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Sports Betting
What types of bets are available to me?
How does the CASH OUT feature works?
What are the minimal and maximal betting amounts?
What is Superbet?
Why is my bet not settled yet?
Why are the results not updated live?
See all 7 articles

Responsible Gaming
How do I know if I'm addicted to gambling?
How to activate the limits?
How do I change or cancel the limit?
How to activate self-exclusion?

General Questions
Is OlyBet Casino safe to use?
Can I play from any country?
Is there any recommended browser to use the OlyBet’s services?
How do I clear cache and cookies?