Self-excluded players are not allowed to access the Free-to-Play service.
This policy aligns with our strong commitment to responsible gaming. When a player chooses to self-exclude, it means they have voluntarily opted to take a break from all gaming-related activities on our platform — this includes both real-money games and Free-to-Play options.
Why Are Self-Excluded Players Restricted from Free-to-Play?
The restriction is in place for the following reasons:
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Support for responsible gaming: Self-exclusion is intended to help individuals manage or avoid gambling behavior. Allowing access to Free-to-Play content could undermine that purpose.
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Consistency across services: Our platform enforces exclusion uniformly across all gaming types, regardless of whether they involve real money.
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Player protection: The policy ensures that players who are vulnerable or at risk are not exposed to gambling environments in any form.
Additional Information
Please refer to our Responsible Gaming Policy.
If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE