If your internet connection is lost during a live casino game round, all bets that were placed prior to the disconnection will remain active and be processed automatically.
Once your connection is restored, you can review the outcome of those bets in the game history window within the casino interface.
For complete rules and terms related to live games, please visit: Casino Games rules.
Troubleshooting a Frozen or Stuck Live Casino Game
In some cases, the game may become unresponsive or appear frozen. Below are the recommended steps to resolve the issue:
Step-by-Step Troubleshooting:
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Restart the Game:
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Close the game window or tab.
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Reopen the game from your casino lobby.
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The game should resume from where it was interrupted.
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Update and Clear Browser:
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Check if your browser is up to date.
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Clear your cache and cookies.
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Restart your browser and try accessing the game again.
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Contact Customer Support:
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If the issue persists, reach out to our support team via:
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Live chat on our website
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Or email: support@olybet.com
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What to Include When Contacting Support
To help us investigate and resolve your issue more quickly, please include the following details in your message:
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Name of the game (e.g., Lightning Roulette, Blackjack Live)
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Approximate time when the issue occurred
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Brief description of the problem (e.g., “Game froze after placing bet”)
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Screenshot, especially if you saw an error message
If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE