How to Re-Open Your OlyBet Profile?

If You Previously Closed Your Profile by Request

If you previously closed your profile upon request, please contact Customer Support to reopen it:

• Live Chat: Please log in to your account to access live chat.

• Email: support@olybet.com. Please ensure you send your request from the email address registered in your OlyBet account.

Reopening an Account with Self-Exclusion (OlyBet)

If you previously set Self-Exclusion status on your OlyBet profile:

1. Check the Self-Exclusion Period: The account can only be reopened after the selected exclusion period has passed.

   • If you chose a 12-month exclusion period, it must be fully completed before you can request reopening.

2. Request Removal of Self-Exclusion:

   • Log in to your OlyBet account and contact us via Live Chat.

   • Send a handwritten application that includes your full name, personal identification number, a request to unblock your OlyBet account, the date, and your e-signature. Please send this application from your registered email address to support@olybet.com.

Reopening an Account with Governmental Self-Exclusion

If you have excluded yourself from gambling via governmental block, you will need to wait until the selected period of Self-Exclusion is passed. Once it is passed block will be removed automatically, and you will be able to continue using OlyBet services.

Please note: If you have added yourself to the gambling self-exclusion register through the Lotteries and Gambling Supervisory Inspection, we are unable to check the status of the imposed restriction or remove you from the register. In this case, you must contact the Lotteries and Gambling Supervisory Inspection directly: https://www.iaui.gov.lv/

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE