I have set a restriction on gambling for myself, can I cancel it?

If you have set a gambling restriction on your account, it's important to understand that it cannot be removed before the chosen time period has ended.

Can I Cancel My Gambling Restriction Early?

• No. Neither you nor our customer support team can cancel or reduce the duration of a gambling restriction once it has been activated.

• The restriction will automatically expire only after the full period you selected has passed.

This rule is in place to support responsible gambling and prevent impulsive decisions that may lead to harm.

How to Check the Duration of Your Restriction?

Depending on the type of restriction you've set, there are two different ways to check how long it remains active:

1. If You Have a Self-Exclusion on olybet.lv Only

• You can contact our Customer Support Team to inquire about the end date of your restriction:

  • Email: support@olybet.com

  • Live Chat: Available on our website

  • or check the information yourself in the 'Self-Exclusion' section.

2. If You Have a Government-Issued Self-Exclusion

• Please contact the Lotteries and Gambling Supervisory Inspection of the Republic of Latvia to check the duration of your exclusion:

  • Website: https://www.iaui.gov.lv/en 

Important Reminder

Once a restriction is set—whether on our platform or via the national register—it cannot be lifted before it expires. This is a protective measure to help ensure your decision is respected and to promote long-term responsible gambling behavior.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE