Why am I not winning?

If you're wondering why you're not winning, it's important to understand the fundamental principle of how casino games operate: they are entirely based on chance.

Key Points About Game Outcomes

• All outcomes are random: Every round or spin in a casino game is completely independent of previous rounds.

• No pattern or guarantee: The number of games you’ve played, won, or lost has no impact on the outcome of the next round.

• You cannot influence the result: Casino games use random number generators (RNGs), which ensure fairness and unpredictability.

This means that winning is never guaranteed and losing streaks can occur, even if you’ve been playing for a long time.

Self-Limits Help You Stay in Control

According to the Latvian Gambling Law, to start playing, every player must enable at least one self-limit. These limits are designed to:

• Help you control how much time or money you spend;

• Encourage responsible gambling behavior;

• Prevent excessive or impulsive play.

You can set limits for deposits, losses, session duration, or timeouts in your player account settings.

Practice Responsible Gambling

We strongly recommend that all players familiarize themselves with our Responsible Gaming Principles, which include:

• Tips for recognizing risky behavior;

• Tools to help manage your play;

• Information about self-exclusion and support services.

Final Tips

• Always read and understand the game rules before playing.

• Play for entertainment, not as a source of income.

• Take regular breaks and never chase your losses.

Gambling should be fun. If it stops being fun — stop playing.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE